Effective Date: January 1, 2024

1. Introduction

Smartflow Air Solutions Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website, in accordance with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address, phone number, mailing address)

• Property information (address, type of HVAC system, service history)

• Payment information (credit card details, billing address)

• Service preferences and communication preferences

• Information you provide when requesting quotes or services

3. How We Use Your Information

We use your information to:

• Provide HVAC installation, maintenance, and repair services

• Process payments and manage your account

• Schedule appointments and send service reminders

• Communicate with you about our services

• Improve our services and customer experience

• Comply with legal obligations

• Send promotional materials (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (payment processors, scheduling software)

• Equipment manufacturers for warranty claims

• Legal authorities when required by law

• Business successors in the event of a merger or sale

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under PIPA and PIPEDA, you have the right to:

• Access your personal information we hold

• Request correction of inaccurate information

• Withdraw consent for marketing communications

• Request deletion of your information (subject to legal obligations)

• File a complaint with the Office of the Information and Privacy Commissioner of Alberta

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Smartflow Air Solutions Ltd.

9768 170 St Nw, Suite 329

Edmonton, AB, Canada, T5T 5L4

Phone: (780) 360-1723

Email: info@smartflowair.com